Reduce management time spent dealing with on-going IT issues allowing more time to be spent on core organisation activities

Reduce network and server downtime hence reducing organisation downtime

Improve system and network performance in order to improve work throughput

Integrate existing software systems to reduce work duplication and other time consuming activities

Use new software tools to help streamline organisational procedures

Reduce overall IT related direct and indirect costs

Achieve improved overall operational efficiency

Provide efficient and effective IT support