Computer Support

Quality Computer Support is essential for the smooth running of your business. With our help you are guaranteed to have a reliability and stable network. You can use Computersols just as if it was part of your own company. We can provide and assist you with all of the following:

• Cost effective Server installations or upgrades
• Solving day to day network and workstation problems
• Maintaining the network to ensure reliability and maximum up time
• Solve email or web problems

We also offer PC HealthChecks for your computers, this involves running diagnostics on your machine and recommending ways of improving your computer.

We have two different pricing structures:

• Contracted Support
  You pay a one off fee and we will look after your computer systems for the whole year More >>>
• On demand Support
  Like pay as you go, just call us when you have a problem, and we will come out and fix your problem. This is charged by the hour More >>>

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Contracted Support (Annual basis)

• Each Server - £700+VAT per year
• Each Workstation - £300 +VAT per year (includes £50 initial Health Check Fee & Inventory management)
• Each Laptop - £300 + VAT per year

This support includes:

• Asset inventory management - Web based system.
• 2 PC Health check a year.
• Regular planned application of Windows & Anti virus updates.
• Fixing problems with computer as and when they arise.
• Reinstallation of windows when required.
• Fixing problems with the network.
• Internet connectivity.
• Callouts within 24 hours

This doesn't include:

• The costs of adding new computers to networks
• Reviewing and sourcing new IT hardware e.g. computers, printers etc.
• Setting up back up procedures
• Cost of new hardware

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On demand Support (callout when required)

Our support is charged at £75 per hour + VAT ( this does not include parts). All work is carried out under a NO FIX - NO FEE policy and carries a satisfaction-or-your-money-back-guarantee. If the problem is not fixed, you don't pay anything. The price you see is the price you pay. There are no call-out fees and no other hidden charges.

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What to do next

If you are interested in one of our consultants calling you to discuss IT support needs, then please call us on 0777 1714143 or fill out the contact form.